“RJ did an excellent job in conducting Customer Satisfaction Research Project. He was well organized, responsible and accountable in working with our key customers. The project was on time with key deliverables, giving us excellent insight to customer needs both meet and unmeet by our organization. We will be using RJ on future projects.”
Rick Borgogni- US Range & Pasture Market & Division Manager, Red River Specialties Inc.
“RJ has been and continues to be a great resource for getting detailed and honest customer feedback during due diligence processes and with on-going customer feedback. His work is always a great value and his response rate is also consistently very high.”
Brandon Halm- Investment Professional, Calvert Street Capital Partners
“RJ you have clearly done a very impressive job for our team in the VM market At our management meeting today it was agreed that we would like to do more of these surveys in other markets that we serve.”
Steve Burt- President & CEO, Specialty Professional Products
“RJ is the “go to” man for us when we want to increase our membership renewal rates. His personable nature combined with his solid approach to sales and marketing produces positive results for us every time.”
Stephanie Robert- VP Membership & Marketing Services, IAAPA
“RJ is the consummate professional! He was able to get our business in front of the decision makers that most start-up companies struggle to reach. He has a positive “can do” attitude and possesses a driving force to get the job done right along with impressive results. Finally, RJ is a great communicator. He not only provides information about our prospect’s attributes, but the market as well.”
Jeff Hart- Account Manager, Energy Economy LLC
“RJ has worked with my association since 1991. We hire him every year to make reminder calls to our members regarding the dues renewal and his efforts more than pay for his costs (I think last year, it was 40x the cost of the calls). He is professional, personable, and pleasant to work with. So much so that we’ve asked him to make sales calls for us now as well. I can’t say enough good things about RJ and the service he provides.”
Heidi Aulakh- Senior Manager, Membership Marketing & Development, IAAPA
“We hired RJ as a consultant to interview our customers on an annual basis. He developed a series of questions for our customers to offer constructive feedback: on our customer service, quality of our products and customer perception of our company as a service provider. He treated our customers with the utmost respect and the feedback he provided was invaluable.”
Susan Roberts- Sales, The Sheridan Group
“The work RJ Carr did was very sensitive in that it was possible to do damage to client relationships. Instead, RJ employed a great deal of tact and perceptive questioning and listening skill to the work and accomplished two things: 1. supported/enhanced client relationships, AND 2. provided valuable insights we were able to use to good effect.”
Beth Ann Rocheleau- Sales, Dartmouth Printing Company
“RJ does a great job of provided insights into existing and potential customers. We have used him to interview customers to help us understand their perceptions and we have used him to interview prospects to gather their insights and desires as well. Both services have been very beneficial to our company.”
John Glick- SVP, Central Florida Press
“RJ helped our company design and implement a customer satisfaction measurement process that created significant value. The valuable feedback enabled the company’s leadership to effectively identify and deliver our customers’ wants, needs, and expectations. RJ’s work consistently delivered a compelling ROI.”
Ken Garner- CEO, Mailing and Fulfillment Association
“RJ provided client interview services to determine client satisfaction levels for our company. He was always professional and intuitive in his interaction with our clients as well as punctual in the performance of his interviews and filing of reports to us.”
Tad Parker- Owner at Odyssey Press Inc.
“The results obtained from the customer surveys that RJ provided our company were invaluable. I would highly recommend RJ and his company.”
Mike Sartorelli- Senior Account Executive, Sheridan Magazine Services
“R.J. quickly learns a new business, conducts detailed market research analysis, and effectively summarizes interviews and competitive information. His methods got us the information we needed in a very short timeframe. R.J. is personable, focused, and a pleasure with which to work.”
Joanne Markow- Chief Operating Officer (COO) for Boston / Baltimore, Six Red Marbles
“RJ’s service of interviewing our clients to confirm their satisfaction or detail any areas of concern has been invaluable to fulfilling our goal of differentiating ourselves on the basis of superior customer service.”
Paul Bozuwa, VP Business Development, The Sheridan Group
“RJ is professional, friendly, and a complete joy to work with. He has a unique talent for uncovering the unknown and making the person he speaks with happy to share pertinent information!”
Diana Arney- Director of Marketing, Hart InterCivic
“RJ did a great job speaking with our clients and drawing from them good information that we could not get ourselves. This helped us improve our business.”
Rich Bison- President, Bison Consulting Group, Inc
“RJ was an excellent resource for interviewing customers of Sheridan Books, Inc. and providing timely feedback.”
Jeff Cohen- CFO, Sheridan Books
“RJ is the consummate sales professional. His enthusiasm and professionalism opens doors that would otherwise remain shut. I would highly recommend RJ to anyone who wants the job done right!”
Lora Magruder- Director of Member Relations, TIA
