Just read about a LinkedIn to drive more folks to your profile. Creating content is great, but if you don’t have the time try and share or like content from others. This will drive more people to your profile. Also, try and focus on giving recommendations. The more you give the more you receive.

I thought the Prayer for Peace is a good meditation for those of us in sales trying to serve customers and prospects. Here’s a piece of the prayer- “To be understood as to understand, to be loved as to love; For it is giving that we receive.” St. Francis of Assisi.

I read a book called When Breath Becomes Air by Paul Kalanathi. Here’s a great line- “In taking up another’s cross, one must sometimes get crushed by the weight.” I find that this can ring true with family, friends, colleagues or customers.

I recently read an interesting view on networking events. In a nutshell, it’s not about who you met at the event. It’s about who you met after the event.

Just as you would not audit your own financial books, I recommend having a third party do an audit of your top customer relationships. It is a great way to get candid and objective feedback. Heck, I would recommend this approach for most marriages.

The riots in Baltimore have really caused the nation to take pause. There are some serious socioeconomic issues going on in the city which I will never fully understand. I will stand on my premise that God, Education and a Solid Family Structure is the best way out of the darkness of poverty. Government hand outs and not taking responsibility for one’s actions are detriments to personal and economic growth.

Sometimes as we go through life things happen to us by chance or we can call it Grace. I call it Grace when there seems to be no logical reason for a series of events. My mom was admitted to the hospital last Friday with severe abdominal pain. She had surgery in the past to correct a twisted/tangled intestine and this incident appeared to be heading in the same direction. A CT scan was taken and a colonoscopy was recommended by two radiologists to try an insert a temporary tube to ease the problem. By God’s Grace my mom’s previous surgeon heard about this incident and sent his partner over to look at the scans. Just as my mom was being sedated for the colonoscopy, the partner rushed in and stopped the procedure. If it had gone through, the procedure would have done more harm than good. Long story short, my mom was told to rest through the evening and her symptoms all but disappeared. Her previous surgeon showed up the next day and felt that no surgery was necessary. I document God’s footprints here because the trail will be erased over time and this story needs to be preserved so others can find their way home.

Always trying to do that little something extra in all my pursuits. Making one more call, sending a thanking note, encouraging my kids, being more affection to my wife. Average doesn’t move the needle.

Key questions when measuring Customer Loyalty and Building Business- Would you recommend ABC Corporation to colleagues? Why? Are you open to having your comments published? If yes to being published, post comments in LinkedIn and other social media.

In order to execute a successful call campaign you must have three things:

Targeted and Updated List- Prospects who have purchased your service in the past or attended a previous trade show. Not a cold call.
Offer- A discount or added value is only offered by the caller and not found online.
Deadline- The prospect has limited time to accept the offer.