From the book Exceptional Service and Exceptional Profit.

5 Traits
Genuine Personal Warmth/Kindness.
Empathic Skill.
An optimistic, upbeat attitude.
A team orientation.
Conscientiousness.

Reading a book called Exceptional Service & Exceptional Profit. One of the key points mentioned about culture and attitude- Suggest in the strongest terms that you think of every one of your customers as a core customer and treat the loss of a customer as a tragedy to be avoided.

From the book Move Toward the Messes by John Hambrick-“We will never meet the best version of ourselves inside our comfort zones.” A comfort zone is not a great place to live because nothing much happens. It is a good place to recuperate, but it starts to get boring.

I was listening to an Andy Stanley podcast on leadership this morning and he was talking about how success breeds complacency and complacency breeds failure. Here was a quote from a book called the Leadership Challenge- “Leaders must challenge the process, precisely because any system will unconsciously conspire to maintain the Status Quo and prevent change.”

I just read this article from All Pro Dad on Politics and our kids. Here’s an interesting thought, “Politics does not provide spiritual nurture nor does our leaning necessarily say anything about our standing with God. The writer of the Declaration of Independence acknowledged that The Creator endowed us with fundamental rights, not the government, and certainly not one political party.”

I recently refinanced my home loan and received a thank you letter in the mail from the closing company. The closing company comes to your home and walks you through all the paperwork to sign. The Thank You letter had my formal name in the salutation, Robert, and was not signed by an individual in the company. It was just a form letter and not personalized in any way. This approach ticks me off and I feel it would be better if the company did nothing. Either take the time to write a personal note or don’t do it at all. A form letter insults me and makes me feel like just a number.

I traveled to Auburn, AL for my nephew’s wedding last weekend. It was so nice to be around family and hear the sweet voice of encouragement and laughter. I need to continue making family and family events a priority in my life.

Listened to a sermon by Joshua Symonette/National Community Church this morning.”There is no great opportunity without great opposition,” said Joshua. I am continuously learning to stay strong through all circumstances.

Just read about a LinkedIn to drive more folks to your profile. Creating content is great, but if you don’t have the time try and share or like content from others. This will drive more people to your profile. Also, try and focus on giving recommendations. The more you give the more you receive.

I thought the Prayer for Peace is a good meditation for those of us in sales trying to serve customers and prospects. Here’s a piece of the prayer- “To be understood as to understand, to be loved as to love; For it is giving that we receive.” St. Francis of Assisi.