Monthly Archives: May 2014

Just read a great article from Adam Grant, a Wharton Professor and Author of Give and Take. “Generosity is earned and not claimed.”

Do you really know how your customers really feel about your products & services? Find a third party resource to interview your key customers/members. This approach takes courage but it will help you keep your customers.

A strong moat can be built around your customers by showing them you care about them and their business. Do something that can’t be copied.

Went to get a haircut and the lady asked for an ID when I used a credit card. Been going to this place for 10 years. Know your customers!

Working hard to be less judgmental and more understanding this week. Taking one day at a time.

I just love Kevin Durant’s MVP speech. It’s an example of great leadership. Nobody is a success on their own and let people know you care!

Just visited Univ. of Alabama and Auburn. It is amazing how many different cultures we have within the USA.-No need to travel overseas.