Author Archives: directimpact

Do you know how your customer’s really feel? It takes courage to reach out proactively and ask for feedback. Using a third party will get you the objective and actionable feedback you need to keep your customers. Don’t be afraid!

From the series King of Hearts/Southland Christian Church- “Don’t wear the expectations of others. You are not made for that. Just be you, and let God handle the rest.” Gary Black.

I watched a video on ambition yesterday. Evan McLaughlin from Northpoint church shared, “Surrendered ambition is leveraged by God to create the best destination for you.” I am keeping this in mind this Wednesday as I experience the ups and … Continue reading →

This is from Andy Stanley’s talk on time. In terms of time, there is no purpose apart from context. We are like a pile of computer parts which all seem to be worthless until we know what they are connected … Continue reading →

I listened to Jon Weece this morning who is the author of Me Too! Here a couple good thoughts from the book: 1. Relationships struggle when one person thinks they’re less sinful than the other person. 2. We impress people … Continue reading →

I was listening to Darren Hardy this morning and made a good point. All of us want things like new cars, boats and peace of mind. Very few of us want to suffer what it takes to get these things … Continue reading →

From the book Exceptional Service and Exceptional Profit. 5 Traits Genuine Personal Warmth/Kindness. Empathic Skill. An optimistic, upbeat attitude. A team orientation. Conscientiousness.

Reading a book called Exceptional Service & Exceptional Profit. One of the key points mentioned about culture and attitude- Suggest in the strongest terms that you think of every one of your customers as a core customer and treat the … Continue reading →

From the book Move Toward the Messes by John Hambrick-“We will never meet the best version of ourselves inside our comfort zones.” A comfort zone is not a great place to live because nothing much happens. It is a good … Continue reading →

I was listening to an Andy Stanley podcast on leadership this morning and he was talking about how success breeds complacency and complacency breeds failure. Here was a quote from a book called the Leadership Challenge- “Leaders must challenge the … Continue reading →