Author Archives: directimpact

I read a book called When Breath Becomes Air by Paul Kalanathi. Here’s a great line- “In taking up another’s cross, one must sometimes get crushed by the weight.” I find that this can ring true with family, friends, colleagues … Continue reading →

I recently read an interesting view on networking events. In a nutshell, it’s not about who you met at the event. It’s about who you met after the event.

Just as you would not audit your own financial books, I recommend having a third party do an audit of your top customer relationships. It is a great way to get candid and objective feedback. Heck, I would recommend this … Continue reading →

The riots in Baltimore have really caused the nation to take pause. There are some serious socioeconomic issues going on in the city which I will never fully understand. I will stand on my premise that God, Education and a … Continue reading →

Sometimes as we go through life things happen to us by chance or we can call it Grace. I call it Grace when there seems to be no logical reason for a series of events. My mom was admitted to … Continue reading →

Always trying to do that little something extra in all my pursuits. Making one more call, sending a thanking note, encouraging my kids, being more affection to my wife. Average doesn’t move the needle.

Key questions when measuring Customer Loyalty and Building Business- Would you recommend ABC Corporation to colleagues? Why? Are you open to having your comments published? If yes to being published, post comments in LinkedIn and other social media.

In order to execute a successful call campaign you must have three things: Targeted and Updated List- Prospects who have purchased your service in the past or attended a previous trade show. Not a cold call. Offer- A discount or … Continue reading →

A virus has been impacting the health of the family this week. My wife and youngest son have been battling a severe cough and overall soreness all week. As in sports or business, when you lose a player the whole … Continue reading →

I listened to a talk by Andy Stanley yesterday regarding our Christian faith. In a nutshell, the Jesus model is not focused on you but on the you beside you. It is all about loving our neighbor. The question for … Continue reading →